Your promotion code can be located on the promotion voucher you received with your new Miele appliance.

The promotion code will consist of letters and numbers and must be entered into the online shopping cart exactly as written on your voucher.

If you are having any issues with entering your voucher code or the code is not working correctly, please email experiencecenter@miele.ae or call our Contact Center on 800 Miele (64353).

We accept Mastercard & Visa debit/credit card payments.

Please allow 3-5 days for delivery. If your delivery has not arrived within this timeframe, please email experiencecenter@miele.ae or call our Contact Center on 800 Miele (64353).

If you have received a damaged or defective, please email experiencecenter@miele.ae or call our Contact Center on 800 Miele (64353) for us to arrange a replacement.

To cancel or change your order, please email experiencecenter@miele.ae or call our Contact Center on 800 Miele (64353).

Please refer to our returns policy for details.

To change your delivery address after you have placed your order online, please email experiencecenter@miele.ae or call our Contact Center on 800 Miele (64353). Unfortunately, we may not be able to change your address details if your order has already been dispatched from our warehouse facilities.

If you have moved and would like to update your details, simply log into your account, click on your profile settings and edit your address under 'Addresses'.

If you are having trouble making any amendments, please email experiencecenter@miele.ae or call our Contact Center on 800 Miele (64353).

When a product is out of stock and you would like to know when it will be available again, please email experiencecenter@miele.ae or call our Contact Center on 800 Miele (64353).

A delivery charge of AED 50 will apply to any order under AED 200. Online orders over AED 200 will be dispatched free of charge. Please allow 3-5 days for delivery.

For more information on Miele's product range, company and contact details please visit www.miele.ae or call our Miele Contact Center on 800 Miele (64353).

We are delivering our products only within the territory of the UAE.

Once your shipment is scheduled you will receive an email from us with your order tracking code number and shipping platform partner name. You will be able to track the progress of the shipment using the tracking code number on our shipping partner’s website.