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If the customer accepts delivery of the product(s) and subsequently changes their mind about the product(s) (including where the customer orders the incorrect product), Miele may, at its discretion, agree to: i. accept return of the relevant product(s) from the customer if in good and original packing condition ii. provide replacement product(s) to the customer. In these circumstances, the customer must pay: i. a re-stocking fee of 10% of the price of the product(s) returned. ii. any difference between the price of the product(s) being returned and the replacement product(s) selected. The customer acknowledges that this re-stocking fee represents the costs incurred by Miele in accepting and re-stocking the returned product/s.